Privacy Policy

PRIVACY POLICY

At Habit, your privacy matters to us.

This Privacy Policy explains how Habit (“we”, “us”, “our”) collects, uses, stores and discloses your personal information when you visit habitandco.com (the “Site”), use our services, make a purchase, or otherwise contact us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refers to any user of the Services, including customers, website visitors, and anyone who contacts us.

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Nothing in this Privacy Policy limits your rights under applicable Australian privacy laws.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated version on the Site and update the “Last updated” date.

2. WHAT PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with us.

Information you provide to us

We may collect:

  • Contact details: name, email address, phone number

  • Order details: billing address, shipping address, products purchased, order history

  • Payment confirmation details: transaction confirmation and payment status (note: we do not store full card details)

  • Account details (if you create an account): username, password and related security info

  • Customer support communications: messages you send us via email, forms, or social media

Information collected automatically

When you browse our Site, we may automatically collect:

  • Device and usage data (e.g. browser type, IP address, pages viewed, time spent, referral sources)

  • Cookies and analytics data used to help the site function and improve performance

Information from third parties

We may receive information from:

  • Shopify (our e-commerce platform)

  • Payment processors (e.g. Shopify Payments, Stripe, PayPal)

  • Delivery and fulfilment partners (shipping providers)

  • Marketing/analytics providers (e.g. email platforms, ad platforms)

3. WHY WE COLLECT PERSONAL INFORMATION

We collect and use your personal information to:

Provide products and services

  • Process orders and payments

  • Ship your items and send delivery updates

  • Manage returns, exchanges, and refunds in line with our policies

  • Communicate with you about your order or account

Customer support

  • Respond to enquiries and resolve issues

  • Provide support through email or other channels you contact us through

Security and fraud prevention

  • Detect and prevent fraud, unauthorised transactions, and security incidents

  • Protect our store, customers, and systems

Marketing and advertising (optional)

  • Send promotional emails (you can opt out anytime)

  • Show relevant ads on our Site or third-party platforms

  • Measure the performance of marketing campaigns

4. HOW WE STORE AND PROTECT YOUR INFORMATION

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your payment information is processed securely by third-party payment providers (e.g. Shopify Payments, Stripe, PayPal). We do not store full credit card details.

No system is perfectly secure, and we cannot guarantee absolute security—especially for information transmitted over the internet.

5. WHEN WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information to third parties where necessary to run our business and provide the Services, including:

  • Shopify (to operate our store)

  • Payment providers (to process payments and prevent fraud)

  • Shipping and fulfilment providers (to deliver your order)

  • IT and website service providers (site hosting, security, analytics)

  • Marketing partners (email platforms, advertising tools, analytics)

We may also disclose information:

  • If required by law (e.g. court orders, lawful requests)

  • To enforce our Terms of Service or protect our rights and users

  • In connection with a business transaction (e.g. restructure or sale of the business)

6. OVERSEAS DISCLOSURE

Some third-party providers we use may store or process data outside Australia (for example, Shopify and other service providers may operate in the United States or other countries).

Where this occurs, we take reasonable steps to ensure your information is handled in accordance with this Privacy Policy and applicable laws.

7. YOUR RIGHTS AND CHOICES

Depending on your location and applicable laws, you may have rights to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information (where permitted by law)

  • Opt out of marketing communications at any time (unsubscribe link in emails)

To exercise any rights, contact us at hello@habitandco.com.
We may need to verify your identity before responding.

8. COOKIES AND ANALYTICS

We use cookies and similar technologies to:

  • Run and improve the Site

  • Remember your preferences

  • Understand how visitors use the Site

  • Support marketing and advertising (where applicable)

For information about Shopify-related cookies, see Shopify’s cookie information page (you can search “Shopify cookies” if you want the official page).

Most browsers allow you to manage cookies through settings. Blocking cookies may impact website functionality.

9. THIRD-PARTY LINKS

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing them with personal information.

10. CHILDREN’S PRIVACY

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take reasonable steps to remove it.

11. CONTACT US

If you have questions about this Privacy Policy or want to make a privacy request, contact:

Habit
Website: habitandco.com
Email: hello@habitandco.com